SupportCrewe Privacy Policy

Effective Date: August 7, 2024

SupportCrewe (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website, use our services, or engage with us through other means. By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.

We collect the following types of information:

a. Personal Information:

  • Contact Details: Name, email address, phone number, and mailing address.
  • Account Information: Username, password, and other login details.
  • Payment Information: Credit card details and billing information for processing payments.
  • Communication: Information you provide when contacting us via phone, email, or through our website forms.

b. Non-Personal Information:

  • Usage Data: Information about how you interact with our website, such as IP address, browser type, and browsing history.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your use of our website, to improve functionality, and to personalize your experience.

 

We use the information we collect for the following purposes:

a. Service Delivery:

  • To provide, operate, and maintain our services.
  • To process transactions and send related communications, including purchase confirmations and invoices.

b. Communication:

  • To respond to your inquiries and provide customer support.
  • To send you updates, promotional materials, and other communications related to our services. You can opt out of receiving these communications at any time.

c. Website and Service Improvement:

  • To analyze website usage and performance to improve our services.
  • To personalize your experience on our website by remembering your preferences.

d. Legal and Security Purposes:

  • To comply with legal obligations, resolve disputes, and enforce our agreements.
  • To protect the security and integrity of our website, services, and users.

How We Share Your Information

We take your privacy seriously and do not share or sell your personal information, including phone numbers and email address, to third parties or affiliates for marketing or lead generation purposes. Your mobile information, including text messaging originator opt-in data and consent, is treated with the highest level of confidentiality.

a. No Sharing for Marketing/Promotional Purposes:

  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

b. Service Providers:

  • We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing our services. These providers are required to protect your information and use it only for the purposes we specify, such as processing payments or delivering communications.

c. Legal Compliance:

  • We may disclose your information if required by law or in response to legal processes, such as a court order or subpoena.

d. Business Transfers:

  • In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner as part of the transaction. However, such transfers will not include your mobile information for marketing purposes.

e. Exclusion of SMS Consent Data:

  • All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

You have the following rights regarding your information:

a. Access and Update:

You can access and update your personal information by logging into your account or contacting us directly.

b. Opt-Out:

You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us.

c. Data Deletion:

You can request that we delete your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

d. Cookies:

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system is completely secure, and we cannot guarantee absolute security.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.  

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after any changes signifies your acceptance of the updated policy.  

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: