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SupportCrewe Terms & Conditions

Last Updated: February 25, 2026

Welcome to SupportCrewe (“SupportCrewe,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, services, and communications across channels (including email, phone/voice, SMS/MMS, website chat, WhatsApp, and postal mail). By accessing our website, submitting information, purchasing services, or communicating with us, you agree to these Terms.

1. Definitions

  • Website: Our website and any related pages, forms, or chat tools we provide.
  • Services: The administrative, customer service, marketing support, project support, and related business services we offer.
  • You / Your: Any visitor, lead, customer, or client using our Website or Services.

2. Eligibility

You must be at least 18 years old (or the age of majority where you live) to use our Website or Services.

3. Scope of Services; No Professional Advice

SupportCrewe provides operational support services. Unless expressly agreed in writing, we do not provide legal, accounting, tax, engineering, or other regulated professional advice. You are responsible for verifying critical information and ensuring compliance with applicable laws, rules, and licensing requirements.

4. User Information & Accuracy

You agree to provide accurate and complete information when you submit forms, request Services, communicate with us, or provide access to systems/accounts. You are responsible for keeping your contact details current.

5. Client Responsibilities

To perform Services, you may need to provide instructions, approvals, access, content, and/or materials. Delays in providing these items may delay delivery timelines. You are responsible for decisions and approvals you make based on information we provide.

6. Payments, Fees & Billing (If Applicable)

If you purchase Services, you agree to pay all fees shown in proposals, invoices, or written agreements. Unless otherwise stated in writing:

  • Fees may be due in advance or by milestone.
  • Work may pause if invoices are overdue.
  • Refunds (if any) are governed by the specific written agreement for your Services.

7. Cancellations & Termination

We may suspend or terminate access to the Website or Services if you violate these Terms, misuse systems, or engage in unlawful or abusive behavior. You may stop using our Website at any time. If you have an active services agreement, cancellation terms in that agreement apply.

8. Acceptable Use

You agree not to:

  • Violate any laws or third-party rights;
  • Send spam, malware, or harmful content;
  • Attempt unauthorized access to systems or data;
  • Interfere with Website security or functionality;
  • Misrepresent your identity or submit false information.

9. Intellectual Property

All Website content (including branding, designs, text, graphics, logos, and materials) is owned by SupportCrewe or licensed to us and protected by law. You may not copy, reproduce, distribute, modify, or create derivative works without written permission.

10. Third-Party Services

We may use third-party providers to deliver parts of the Website or Services (e.g., communications tools, chat widgets, scheduling, payment processing). We are not responsible for third-party platforms’ outages, policies, or practices. Your use of those services may be subject to their separate terms.

11. Disclaimers

The Website and Services are provided “as is” and “as available.” We do not guarantee uninterrupted operation, error-free performance, or specific outcomes. To the fullest extent permitted by law, we disclaim all warranties, express or implied.

12. Limitation of Liability

To the maximum extent permitted by law, SupportCrewe is not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill arising from your use of the Website or Services. Our total liability for any claim will not exceed the amount you paid to us for the Services giving rise to the claim in the three (3) months preceding the event (or $100 if no fees were paid), unless a different limit is required by law.

13. Indemnification

You agree to indemnify and hold harmless SupportCrewe and its owners, employees, contractors, and affiliates from any claims, damages, liabilities, and expenses arising from your violation of these Terms, misuse of the Website/Services, or violation of law or third-party rights.

14. Privacy

Your use of the Website, Services, and communications is governed by our Privacy Policy:

https://www.supportcrewe.com/privacy

15. Communications Terms (Email, Voice/Phone, SMS/MMS, Chat, WhatsApp, Postal Mail)

By providing your contact information (email, phone number, WhatsApp number, or address), contacting us, or opting in through our forms, you agree that SupportCrewe may communicate with you through one or more channels for purposes related to your inquiry, relationship, and/or Services.

15.1 Email Communications

We may email you for:

  • Responding to inquiries and support requests;
  • Service updates, scheduling, and administrative communications;
  • Invoices, receipts, and account notices;
  • Marketing messages (only where permitted and/or where you opt in when required).

Unsubscribe: Marketing emails (if sent) will include an unsubscribe method or you can request removal by emailing clients@supportcrewe.com. Even if you opt out of marketing emails, we may still send essential service-related or legal notices.

15.2 Voice/Phone Communications (Calls & Voicemail)

If you provide your phone number, we may contact you by phone call or voicemail for:

  • Customer support and service coordination;
  • Appointment scheduling and reminders;
  • Account updates and issue resolution;
  • Quality assurance and training.

Call recording notice: Calls may be recorded and/or monitored where permitted by law.

Opt-out of non-essential calls: You can request we stop non-essential calls by contacting clients@supportcrewe.com or [Your Support Phone]. We may still contact you for essential service or legal matters where permitted.

15.3 SMS/MMS Text Messaging Terms (Includes A2P/Carrier Disclosures)

This section applies if you opt in to receive SMS/MMS messages from SupportCrewe.

Program name: SupportCrewe SMS Messaging Program

Program description: If you opt in, SupportCrewe may send SMS/MMS messages including customer support responses, service updates, appointment reminders, project/admin updates, account notifications, and other communications related to your inquiry and/or Services.

Message frequency: Message frequency varies based on your interactions with us.

Message & data rates: Message and data rates may apply.

Support contact info:

Email: clients@supportcrewe.com

Phone: [Your Support Phone] (optional but recommended)

Opt-out: Reply STOP to unsubscribe at any time. After you send STOP, you may receive one final confirmation message, and you will no longer receive messages unless you opt in again.

Help: Reply HELP for help.

Resubscribe: Reply START to resubscribe after opting out.

Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.

Consent: By opting in, you authorize SupportCrewe to send messages to the mobile number you provided using an automated system. Consent is not a condition of purchase.

15.4 Website Chat / Chat Widget

If you use our website chat window/chat box, we may collect and store the content of your messages and certain related data (such as time stamps and the contact details you choose to provide) to:

  • Respond to your inquiry and provide support;
  • Improve our Services and customer experience;
  • Maintain operational, security, and compliance records.

We may use third-party chat providers. Please do not submit sensitive personal information in chat unless it is necessary and requested for your service.

Ending chat: You may stop using chat at any time by closing the chat window. For records requests, contact clients@supportcrewe.com.

15.5 WhatsApp Messaging

If you choose to communicate with SupportCrewe via WhatsApp (including clicking a “Chat on WhatsApp” button, messaging our WhatsApp number, or otherwise initiating WhatsApp messages), you authorize us to respond to you and send messages through WhatsApp related to your inquiry and/or Services (such as support responses, updates, reminders, and account notifications).

Message frequency: Message frequency varies based on your interactions with us.

Message & data rates: Message and data rates may apply, and WhatsApp’s terms and your carrier/data plan may also apply.

Opt-out / stopping messages: You can stop WhatsApp messages at any time by sending “STOP” (or similar) within WhatsApp, by blocking our number in WhatsApp, and/or by contacting us at clients@supportcrewe.com to request removal from non-essential WhatsApp communications. We may still send essential service or legal notices through other channels where permitted.

Support contact info:

Email: clients@supportcrewe.com

Phone: : +1 (888) 735-2250

15.6 Automated Tools & AI Agents

To provide faster service and improve quality, SupportCrewe may use automated tools, including AI-assisted systems (“AI Agents”), to help:

  • Route inquiries;
  • Draft or suggest responses;
  • Summarize requests and conversations;
  • Assist with scheduling and updates.

Human involvement: Depending on the request, responses may be provided by a human, an AI Agent, or a combination of both. Some matters may require human review.

Verification: AI-assisted outputs can be imperfect. You agree to verify critical details (e.g., pricing, dates, addresses, scope, compliance requirements) before relying on them.

Data handling: Information you share via email, phone, SMS, chat, WhatsApp, or other channels may be processed by these tools consistent with our Privacy Policy.

15.7 Postal Mail / Printed Communications

If you provide a mailing address (or we obtain it as part of providing Services), we may send postal mail such as:

  • Service-related notices and confirmations;
  • Invoices, statements, and payment reminders;
  • Proposals, contracts, and project documents;
  • Compliance, policy, or account notices;
  • Marketing mailers (only where permitted and/or where you have opted in when required).

Address accuracy: You are responsible for providing a correct mailing address. We are not responsible for delays, misdelivery, or non-delivery due to address errors or carrier issues.

Opt-out of marketing mail: You may request to stop receiving non-essential marketing mail by contacting clients@supportcrewe.com. Essential service or legal notices may still be sent.

16. Changes to These Terms

We may update these Terms from time to time. Updates become effective when posted with an updated “Last Updated” date. Your continued use of the Website or Services indicates acceptance of the updated Terms.

17. Governing Law & Venue

These Terms are governed by the laws of Jamaica and the State of Florida (USA), as applicable. You agree that any dispute arising out of or relating to these Terms, the Website, or the Services may be brought in the courts located in Jamaica or Florida, unless otherwise required by applicable law.

18. Contact Us

Questions about these Terms or our communications practices:

SupportCrewe

Email: clients@supportcrewe.com

Phone: +1 (888) 735-2250